FAQ
Frequently Asked Questions
Getting to Know Us!
Where can I find you?
We’re located in Naperville, IL. We work throughout the Chicagoland area and throughout the Midwest. If you want to chat about a project or just have a quick question, feel free to give us a ring at 877-4-KKWORX (455-9679). Send us a message using Sales@kkworx.com or we’d love to hear from you on our contact page!
What’s the story behind the name and logo?
The two “K”s in our logo are back-to-back because we have each other’s backs, and yours, too! We’ve been a proud, women-owned business for over 15 years, and we’re all about bringing integrity, passion, and “IT wizardry” to everything we do.
What is an "IT Guardian Angel"?
It’s our way of saying we’re here to take the weight of IT worries off your shoulders. We don’t just “fix things”; we proactively protect and guide you so you can sleep better at night knowing your systems are safe and sound.
How We Can Help?
What kind of tech magic do you perform?
We handle a bit of everything! From keeping your daily operations smooth with Managed IT and Cybersecurity to setting up Cloud Solutions and VoIP phones, with Unified Communications. We’ve got the tools to help your business thrive.
What if I already have an IT team?
That’s great! We love working as a co-managed partner. Think of us as an extension of your own team, we can fill in the gaps, tackle big projects, or provide extra hands whenever you need them.
Are your solutions one-size-fits-all?
Definitely not! We’re “honest brokers” who believe in finding the right fit, not the most expensive one. We start with a Deep Discovery process to truly understand your goals before we build a roadmap just for you.
Working Together!
Will I lose control of my IT if I hire you?
Not a chance. Our goal is to empower you, not make you dependent. We want you to stay in the driver’s seat while we handle the heavy lifting in the background.
How do you keep us safe from the "bad guys"?
We use a multi-layered defense and partner with pros like Barracuda to stay ahead of threats. Plus, we offer a free cybersecurity evaluation to show you exactly where you stand and how we can make you even stronger.
Why should we choose KKworx?
Because we combine deep technical expertise with a human touch. We aren’t just another vendor; we’re a partner that cares about your success as much as you do. Our clients say our “white glove service” is what keeps them coming back!
How quickly will you respond if something goes wrong?
We know that tech hiccups don’t wait for a convenient time! As your Managed IT partners, we’re on it. Whether it’s a quick fix or a complex issue, we pride ourselves on being responsive and reliable, kind of like having your own personal tech 911.
I’m worried about costs—will I be surprised by hidden fees?
Nobody likes those kinds of surprises! We believe in being “Honest Brokers.” We provide transparent pricing and work with you to find solutions that fit your budget, ensuring you get exactly what you need without the fluff.
Is my data safe with you?
Protecting your “digital castle” is our top priority. We use multi-layered cybersecurity defenses and proactive monitoring to keep the bad guys out. We treat your data with the same care and security we use for our own.
We’re growing fast! Can you keep up with us?
Absolutely! We love seeing our partners thrive. Our Cloud and Infrastructure solutions are built to scale. Whether you’re adding two employees or twenty or 100, we’ll make sure your tech grows right along with you.
How do we get started?
It’s as easy as a cup of coffee! Just reach out to us for a chat. We’ll start with a “Deep Discovery” to learn about your business dreams (and tech nightmares), and then we’ll figure out a plan to help you fly.
What’s included in your IT support?
Think of us as your all-in-one tech toolkit! Our Managed IT services cover everything from 24/7 monitoring and help desk support to cybersecurity protection and cloud management. We don’t just fix things when they break; we proactively maintain your systems, manage your licenses, and act as your “IT Guardian Angels” to make sure your technology actually helps you get work done instead of getting in the way.
How quickly do you respond to issues?
We know that when your tech is down, your business is down—and that’s stressful! That’s why we prioritize being fast and reliable. Whether you call or text us at 877-4-KKWORX, our team of certified experts jumps into action to resolve issues as quickly as possible. Our goal is to catch problems through our proactive monitoring before you even notice them, but if you do need us, we’re right there by your side.
Is your service suitable for our size or industry?
Most likely, yes! We specialize in being flexible. Whether you are a small business looking to outsource everything or a larger company that needs co-managed IT support to help your existing team, we scale to fit you. Because we focus on a “Deep Discovery” process, we tailor our solutions to your specific industry needs—from professional services to specialized sectors—ensuring the tech fits the business, not the other way around.
Have An IT Challenge? Let’s Make It A Success Story!
